Customer Care

Exchange & Returns

 *Exchange Policy

At Jahanara Jewels, our customers are our first priority. Our customer care team will facilitate you on each step if you wish to exchange your purchased item. The help you need is just a click away!

-Valid Days of Exchange:

Any article purchased can be exchanged if you notify the Jahanara Jewels within 3 days of its delivery. For customers who opt for exchange process, with a valid reason for exchange, won’t have to pay courier charges for exchange pickup.

-Conditions Qualified for Exchange: 

Articles are only qualified for exchange only if the article is defected or incorrect. Articles are qualified for change only if they are unused, packaging is in its original condition and original invoice screenshot is present. Also, state a valid reason for requesting an exchange, such as if the article is defected or incorrect. Jewelry typically needs to be in its original, unworn, and undamaged condition. This means no signs of wear, scratches, or alterations.

-Process of Exchange:

 It usually takes 7-10 days to complete the online exchange process after it has been verified.

-Items not allowed for Exchange: 

Articles purchased on discount or on sale are not qualified for exchange. Note: For sale orders, exchanges will only be provided for valid reasons and exchange time will also take longer than usual. For further assistance, you can contact our customer service department by emailing us at [email protected] or you can call us at 0329 9966636. Provide all the required information to our representative and if all the conditions of the exchange are met, we will schedule the pick-up from your doorstep.

*Return Policy

As per our policy, we do not offer refunds or order cancellations once an order is placed and payment is processed.By completing a purchase on our website, you acknowledge that you have read, understood, and agreed to abide by our "No Return Policy.”  However, we can guide you in requesting an exchange for your article. Please refer to the above-mentioned Exchange policy for this.